For Genesys Event Service to work effectively, the following technical requirements should be met by your system. Please ensure that the following is present before installing the service.
for viewing online presentation and/or audio streaming
| |
|
|
|
|
Windows XP
Mac OS X 10.4 |
Windows 2000
Windows 98, ME
Red Hat Linux 9 (*Optional, premium)
Mac OS X 10.3 |
Windows NT, Windows 95
Mac OS X 10.1, 10.2
Unix |
|
Internet Explorer 6.0 & 7.0 - Windows Only
Firefox 1.5 & Firefox 2.0 - Windows, Mac Only
Firefox 1.0.7 (*Linux Only) |
IE 5.5, IE 7.0
NS 8.0
Firefox 1.0.x |
IE4.x, IE 5.0
NS7.0, 7.1, 7.2, and prior versions.
Safari
Mozilla
Opera |
|
Windows Media Player (WMP) 10 & 11 (Windows Only)
RealPlayer 10.X – Windows, Mac, & Linux |
WMP 8, 9
Real 8, RealOne |
Real G2
WMP 6.4
All others |
|
Audio: 28K dialup and above
Audio & Video: 56K dialup and above |
|
|
|
Java should be enabled for Live Non-Streaming events: Sun JVM version 1.3.1_01 and higher. |
Microsoft JVM, version 1.1.4, build 5, 0, 3085, 0 and higher. |
|
|
Browser Configuration must accept cookies |
|
|
|
Browser configuration must have javascript enabled |
|
|
|
1024x768 |
800x600 |
|
|
200Mhz or faster |
|
|
|
64 Mb minimum |
|
|
|
16-bit minimum |
|
|
|
65,000 colors minimum |
|
|
for using Presentation Manager
| |
|
|
|
|
Windows 2000/XP |
|
Windows NT, 98, ME, Windows 95, ME, Mac OS, Unix |
|
IE 6.0 |
IE 5.5 (with latest OS and browser patches) |
IE4.x, IE 5.0, NS4.x, NS7.1, NS4.78 and prior versions, Safari, Mozilla, Opera |
|
Windows Media Player (WMP) 9, 10; RealPlayer 10, RealOne |
WMP 7, 8; RealPlayer 8 |
Real G2, WMP 6.4, All others |
|
128 Kbps or faster |
|
|
|
Java should be enabled for Live Non-streaming events: Sun JVM version 1.3.1_01 and higher |
Microsoft JVM, version 1.1.4, build 5,0,3085,0 and higher |
|
|
Browser configuration must accept cookies |
|
|
|
Browser configuration must have javascript enabled |
|
|
|
1024x768 |
|
|
|
750 Mhz or faster |
|
|
|
128 Mb minimum |
64Mb |
|
|
16-bit minimum |
|
|
|
65,000 colors minimum |
|
|
|
Must be in PowerPoint™ XP, 2003 or 2002 format: no animation, slide transitions, no more than one Master slide, less than 20 Mb |
Sizes up to 50Mb with prior notice |
|
Note: All Windows Products (Browser, Media Player, OS) are supported in accordance with Microsoft’s published Product Lifecycle. RealPlayer support is similarly determined in accordance with RealNetworks’ support policy. It is a safe assumption that products for which Microsoft Corporation or Real Networks no longer provide free support will be removed from the “Supported” list. Browsers with less than 1% market share are not normally supported.
- "Supported" means that we fully test every significant change to the platform with the cited software.
It does not imply a contractual obligation to provide customer support for it for any particular platform.
"Generally Compatible" means that we believe that it will work for most events, but we do not regression test every code change in the target environment, and do not provide technical support in the event of problems on these platforms.
"Not supported" means that we do not have any confidence that it works on these configurations.
|
|